Program Management Services
For startups, SaaS, and B2B companies
Hi, I'm Queen Joseph! I'm a Senior Program Management Consultant/Contractor based in California.
My mission is to help companies achieve strategic goals and business objectives on time and within budget. I've managed seven-figure budgets and projects grossing over $10 million in revenue.
I have over 5+ years of experience in program management, overseeing programs and initiatives supporting operations, scalability of services, process/workflow improvement, change management, and business management.
I've also worked with high-performing teams at Google, Symplur, Elevate Security, Lookback, and more.
Need help standing up a new team/department or improving processes?
Looking for someone to help guide leaders and project teams through ambiguous challenges?
I'm here to help you! I provide consulting and contract services to software and tech companies in program/project management, focusing on customer success, business operations, and customer operations. Learn more about my flexible contract services to help your team.
"Queen is fantastic to work with. She’s reliable, responsive, thorough, proactive and a pleasure to work with. Great negotiation skills too. The clarity and organization of the results she provided for the project was spot on. I’d be thrilled to have the opportunity to work with Queen again!"
Founder, Body Flows
"Working with Queen in the formative years of a small successful startup showed me her true leadership abilities. She demonstrated an impressive ability to learn, adapt and amend processes that were ineffective. Queen’s ability to work collaboratively across business teams while maintaining a focus on making customers successful has been a valuable contribution to our success. I would entrust this important role to Queen any day of the year."
Product Leader, Lookback.io
"Queen was a true thought partner with me as the Elevate Security customer success team grew. Her expertise in customer success metrics, customer support, and many other topics helped establish the foundations of our Customer Success team. Queen is hardworking, empathetic, and process minded. I would strongly recommend her to companies looking to build out the Customer Success muscle at their company."
VP of Customer Success, Elevate Security
"Queen is someone who continually impresses with her skill, demeanor, and commitment to outcome. Her attention to detail surpassed all expectations. What’s more, her ability to communicate and adopt new technology made for a very quick ramp-up. I would not only recommend Queen, but would jump at the chance to work with her again."